Publishedat 16th of November 2019 08:20:14 AMPlease help us improve Trinity Audio
Chapter 182
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*Questions To Ask:
1 . Destination (what is the city or state)
2 . check-in / check-out (when is the check-in/check-out)
3 . Number of guests
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4 . Number of rooms
*Booking Process:
1 . Ask questions
2 . Fill in forms
3 . Make a recap
**Sample Questions:
--->Do you have specific hotel in mind?
*Closing Spiel:
"Have I answered all of your questions?"
[If Yes] ---> "Thank you for calling the [Company Name}, Good Bye?"
[If No] ---> "Is there anything else I can help you with?
*Special Request Spiel:
"I will be submitting this request to the hotel, but please be advised that it is subject to availability at the time of check-in and there will be add on charges . "
Question Spiel:
"How do you prefer to pay the reservation?"
*After the booking, make a full recap . Provide the following information as you will get into the payment .
*Customer Changed His Mind Spiel:
"It is okay if you are not going to book now, but rates and availability are subject to change . "
"We still have a room for a cheaper cost, would you like to have that?"
***[Give acknowledgement statement]
*After completing the booking, provide the itinerary number for the transaction .
Itinerary Number Spiel:
"I am going to send you the email right now . You will receive an email within 24 hours . "
***[Put the name of the traveler who would book the reservation . ]
***[If the caller is the traveler, his name should be put on the booking reservation . ]
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