Chapter 629 Ordinary Buisness Day
Rudy teleported to Reina"s office without caring about being seen. He had come to an understanding that no matter how cautious he stayed, there would be no stopping from what would happen.
When he teleported to Reina"s office, a couple was talking with Reina about something. When they saw Rudy pop up out of nowhere, they were surprised and nearly fell down the chair, but Rudy wiped their memories instantly, and the couple acted as if everything was normal.
Rudy was tired of doing the same and worrying about the same thing when simple solutions were available. Sometimes, Rudy tried to avoid using his powers when he could do it without using them, but now he had decided to use his powers for everything.
Reina didn"t know Rudy was in her office as she was facing her back. So he casually walked to her and pulled a chair to sit beside her.
"..." Reina turned to Rudy and shook her head in disbelief, but she didn"t say anything to him.
"Can you please, hurry, ma"am?" the couple said.
"What"s wrong?" Rudy asked them. "Tell me your issue, and I will try my best to solve it."
"Excuse me, but who are you again?" the girl asked.
"I am the manager of this place."
"Oh… okay."
"Mister, you see, we booked twenty tickets for today, but an emergency came up in our family, so no one can come. So we want to cancel the booking," the male explained the issue.
"But your a.s.sistant says that"s not possible," the girl added.
"Okay, first of all, this girl is not my a.s.sistant. She is the owner of this place. And second of all, you must have read the cancellation policy when you booked the tickets, right?"
"We did, but emergencies don"t always come up at random times."
"That"s what emergency means," Rudy sighed.
"We haven"t used the tickets yet, so I don"t understand why you can"t provide us a refund? Even in theaters, they provide refunds if we cancel the booking."
"This is not a theater, and even they don"t give you a 100% refund for any type of booking. Even flights, trains, buses, or anything. Of course, they all have their own refund and cancellation policy, but all of them have one thing in common," Reina a.s.serted.
She placed the refund and cancellation policy paper in front of the couple and continued, "That is, if you cancel before the said date, you can get a refund, even a full refund. Had you informed us before we opened today, I would have given you a full refund without asking any questions."
"Why are you making excuses for not providing us a refund? Are you trying to scam us?! Don"t try to act smart! I will report your place and give a one-star review!"
SIGH!
Rudy took a deep breath and asked, "Alright, what was your emergency again?"
"Why do we have to tell that to you?! Just give us a refund!"
"You do realize that there is only an hour left before this place closes, right? You had the entire day to come and cancel, but you didn"t. That could mean two things. Either the emergency happened a few hours ago, and you were free for the entire day, or the emergency occurred early in the morning, and you got time to cancel your book now. Which one is it?"
The couple glanced at each other and said, "The latter one. We were busy for the entire day, and only now have we got time."
"I see. So you had time to come all the way here, but you didn"t have time to call us for the entire day?" Rudy asked with a judging look on his face.
"Are you an idiot?! Do you think we would care about a refund when there is an emergency? We came here when we got time. How many times do we have to say it?"
"You bought twenty tickets. One ticket costs $10, which is the lowest ticket price you would find for a water park in this entire country. Twenty tickets are $200. We can give you a $160 refund," Rudy calmly said.
"Don"t kid with me! We haven"t entered any pool nor used the tickets! Who cares about your cancellation policy?! Just give us a full refund!"
"I am not really in a good mood to deal with these humans."
Reina handed them two hundred dollar bills and said, "Here you go."
The couple s.n.a.t.c.hed the money from Reina and left after saying, "You should have done that before without wasting our time."
SIGH!
Reina let out a sigh and went to close her office door.
"Why did you give them a full refund?"
"They wouldn"t have left if I hadn"t."
"You do know that you have no reason to entertain those people, right? As unfair as it may sound, it was their fault. And you just suffered a loss of $200 for no reason."
"It"s fine. This is not the first time I am facing customers like this. It"s business, and things like that are common," Reina shrugged.
"I am a university graduate, and I know business practices. But there is a limit to how much you can compromise. A $200 loss might not be that much for a day, but if you add them up, it"s going to be a hefty sum.
I honestly don"t care about a full refund if the customer was in the right. I could read their minds, and they were lying about everything. They made different plans and couldn"t make it here on time."
Reina wrapped her arms around Rudy"s neck and said, "Forget about them now."
"Remind me to update the website and add a cancellation fee."
Reina kissed Rudy on the lips and said, "I said forget about them."
Reina pushed Rudy onto the couch and sat on top of his lap.
"Oho. Someone is being aggressive." Rudy said as he pulled Reina closer.
"Ever since you brought the vampire girls here, you have been spending less time with me."
"And that"s why I am here," he replied with a grin.
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Thanks, @puppetMaX, for the gift!