Chen Hui shook his head, and said hesitantly, "I … I"ve never seen him before. Just called me twice and then transferred fifty thousand dollars to my card. "
"You did such a darn thing for fifty thousand dollars!" Wan Qiang, who had just sat down, immediately rushed over and kicked Chen Hui. He said angrily, "Do you know how much money the company will lose because of this? "Also, our brand reputation is not something that can be bought with any amount of money!"
Qin Hai hurriedly stopped Wan Qiang and told Chen Hui, "Give me your and that person"s phone numbers and your bank account number. Give me everything."
Wan Qiang angrily said, "Also, hand over that fifty thousand yuan!"
After a while, after getting the phone number and bank account number, Qin Hai immediately pa.s.sed the phone number to Xiao Qiang, telling him to check it properly.
Having done this, Qin Hai returned to Lin Qingya and asked, "Qingya, what do you think we should do next?"
The first thing we need to do is to try our best to redeem the reputation that we"ve painstakingly built up. The best thing to do is to make an apology statement, think carefully about the wording, and explain the situation as clearly as possible so that everyone will know that only two batches of products have problems and not all of the products have problems.
Lin Qingya had a point, the skincare products were in the process of being sold out, and the most important things were the reputation of the brand and the reputation of the products. If these were gone, then the quality of the products would be useless no matter how good they were, not to mention that their products were not compet.i.tive in the market. And Mr Lin"s approach is also a common practice in crisis public relations, as many companies do when faced with a similar situation.
Wan Qiang looked at Chen Hui who was curled up and shivering in the corner, clenched his teeth, and suddenly said: "Chairman, call the police! Let the police be involved in the investigation and try to catch the mastermind behind it. That way, we can also give a reasonable explanation to the public. "
Qin Hai and Lin Qingya looked at each other and laughed. He patted Wan Qiang"s shoulder, "Manager Wan, I appreciate your good intentions. But once we call the police, Chen Hui"s entire life will probably be ruined. He"s still young, and even though he did something wrong, we should give him a chance to start anew. "In addition, even if we call the police now, it would be useless. The public might even think that we are putting on a show to fool them, and it might be counterproductive."
Wan Qiang opened his mouth but didn"t say anything more. He then turned his head towards Chen Hui and shouted, "Thank you chairman and CEO Lin!"
Chen Hui was so scared that he was about to cry. He hurriedly thanked Qin Hai and Lin Qingya.
Actually, the reason why Qin Hai and Lin Qingya decided not to call the police was out of respect for Wan Qiang. Wan Qiang was well aware of this. For a moment, the 50-year-old man was filled with mixed emotions. He felt even more grateful to Qin Hai and Lin Qingya.
Lin Qingya then said, "Then I"ll inform Sister Qiao and them to draft a statement now?"
However, Qin Hai shook his head. After pacing around the room for a bit, he muttered to himself, "A single declaration is definitely not enough. Even if we can fool them, this matter will become a stain that they will never be able to get rid of. If someone wants to deal with us, they will bring this matter up from time to time."
Lin Qingya thought for a moment and agreed with Qin Hai"s words. She couldn"t help but frown and say, "Then what do you think we should do is better."
"The announcement will still be issued, but in addition to the announcement, we will recall all the products that have been sold and then destroy them along with the products that are now in stock."
"Destroy everything?!" Wan Qiang looked at Qin Hai in shock and said hastily, "Chairman, if that"s the case, then our losses will be too great!"
Qin Hai said, "Looks like we"ve lost a lot of money, but if we don"t, we"ll lose even more."
With that, Qin Hai looked at Lin Qingya and said, "If we really plan to do anything in the cosmetics industry, we must take this step and let everyone see our determination and courage. If we can"t even do this, I think we should just close the door. "
Lin Qingya faintly smiled. "That"s right. Although this is a crisis, we can also treat it as an opportunity. As long as we use it appropriately, we can use this opportunity to turn the tables."
All the people present were intelligent people. Wan Qiang had been a business for his entire life. Hearing this, he naturally understood Qin Hai and Lin Qingya"s intentions.
He also revealed a smile, "Chairman"s line of thought is really good. Although we might suffer losses now, we can still consider this part of the loss as an investment in advertising. As long as we can operate it well, the Administration of Quality Control will help us with this ad for free."
Qin Hai nodded slightly. After a moment of thought, he said, "However, you still have to use your own strength to forge iron. Propaganda is one thing, but the most important thing is to get stronger products. Whether our products can win the favor of the users, or ultimately determine the quality of the product performance, Manager Wan, do you have any ideas on this? "
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