"There--now you have touched upon a crying defect in the complaint system. The railway officials--as the public think and as you also seem to think--are not aware that there are any insults except spoken ones.
So n.o.body goes to headquarters and reports insults of manner, insults of gesture, look, and so forth; and yet these are sometimes harder to bear than any words. They are bitter hard to bear because there is nothing tangible to take hold of; and the insulter can always say, if called before the railway officials, that he never dreamed of intending any offence. It seems to me that the officials ought to specially and urgently request the public to report unworded affronts and incivilities."
The conductor laughed, and said:
"Well, that would be tr.i.m.m.i.n.g it pretty fine, sure!"
"But not too fine, I think. I will report this matter at New Haven, and I have an idea that I"ll be thanked for it."
The conductor"s face lost something of its complacency; in fact, it settled to a quite sober cast as the owner of it moved away. I said:
"You are not really going to bother with that trifle, are you?"
"It isn"t a trifle. Such things ought always to be reported. It is a public duty and no citizen has a right to shirk it. But I sha"n"t" have to report this case."
"Why?"
"It won"t be necessary. Diplomacy will do the business. You"ll see."
Presently the conductor came on his rounds again, and when he reached the Major he leaned over and said:
"That"s all right. You needn"t report him. He"s responsible to me, and if he does it again I"ll give him a talking to."
The Major"s response was cordial:
"Now that is what I like! You mustn"t think that I was moved by any vengeful spirit, for that wasn"t the case. It was duty--just a sense of duty, that was all. My brother-in-law is one of the directors of the road, and when he learns that you are going to reason with your brakeman the very next time he brutally insults an unoffending old man it will please him, you may be sure of that."
The conductor did not look as joyous as one might have thought he would, but on the contrary looked sickly and uncomfortable. He stood around a little; then said:
"I think something ought to be done to him now. I"ll discharge him."
"Discharge him! What good would that do? Don"t you think it would be better wisdom to teach him better ways and keep him?"
"Well, there"s something in that. What would you suggest?"
"He insulted the old gentleman in presence of all these people. How would it do to have him come and apologise in their presence?"
"I"ll have him here right off. And I want to say this: If people would do as you"ve done, and report such things to me instead of keeping mum and going off and blackguarding the road, you"d see a different state of things pretty soon. I"m much obliged to you."
The brakeman came and apologised. After he was gone the Major said:
"Now you see how simple and easy that was. The ordinary citizen would have accomplished nothing--the brother-in-law of a directory can accomplish anything he wants to."
"But are you really the brother-in-law of a director?"
"Always. Always when the public interests require it. I have a brother-in-law on all the boards--everywhere. It saves me a world of trouble."
"It is a good wide relationship."
"Yes. I have over three hundred of them."
"Is the relationship never doubted by a conductor?"
"I have never met with a case. It is the honest truth--I never have."
"Why didn"t you let him go ahead and discharge the brakeman, in spite of your favourite policy. You know he deserved it."
The Major answered with something which really had a sort of distant resemblance to impatience:
"If you would stop and think a moment you wouldn"t ask such a question as that. Is a brakeman a dog, that nothing but dogs" methods will do for him? He is a man and has a man"s fight for life. And he always has a sister, or a mother, or wife and children to support. Always--there are no exceptions. When you take his living away from him you take theirs away too--and what have they done to you? Nothing. And where is the profit in discharging an uncourteous brakeman and hiring another just like him? It"s unwisdom. Don"t you see that the rational thing to do is to reform the brakeman and keep him? Of course it is."
Then he quoted with admiration the conduct of a certain division superintendent of the Consolidated road, in a case where a switchman of two years" experience was negligent once and threw a train off the track and killed several people. Citizens came in a pa.s.sion to urge the man"s dismissal, but the superintendent said:
"No, you are wrong. He has learned his lesson, he will throw no more trains off the track. He is twice as valuable as he was before. I shall keep him."
We had only one more adventure on the train. Between Hartford and Springfield the train-boy came shouting with an armful of literature, and dropped a sample into a slumbering gentleman"s lap, and the man woke up with a start. He was very angry, and he and a couple of friends discussed the outrage with much heat. They sent for the parlour-car conductor and described the matter, and were determined to have the boy expelled from his situation. The three complainants were wealthy Holyoke merchants, and it was evident that the conductor stood in some awe of them. He tried to pacify them, and explained that the boy was not under his authority, but under that of one of the news companies; but he accomplished nothing.
Then the Major volunteered some testimony for the defence. He said:
"I saw it all. You gentlemen have not meant to exaggerate the circ.u.mstances, but still that is what you have done. The boy has done nothing more than all train-boys do. If you want to get his ways softened down and his manners reformed, I am with you and ready to help, but it isn"t fair to get him discharged without giving him a chance."
But they were angry, and would hear of no compromise. They were well acquainted with the President of the Boston and Albany, they said, and would put everything aside next day and go up to Boston and fix that boy.
The Major said he would be on hand too, and would do what he could to save the boy. One of the gentlemen looked him over and said:
"Apparently it is going to be a matter of who can wield the most influence with the President. Do you know Mr. Bliss personally?"
The Major said, with composure:
"Yes; he is my uncle."
The effect was satisfactory. There was an awkward silence for a minute or more; then the hedging and the half-confessions of over-haste and exaggerated resentment began, and soon everything was smooth and friendly and sociable, and it was resolved to drop the matter and leave the boy"s bread and b.u.t.ter unmolested.
It turned out as I had expected: the President of the road was not the Major"s uncle at all--except by adoption, and for this day and train only.
We got into no episodes on the return journey. Probably it was because we took a night train and slept all the way.
We left New York Sat.u.r.day night by the Pennsylvania road. After breakfast the next morning we went into the parlour-car, but found it a dull place and dreary. There were but few people in it and nothing going on. Then we went into the little smoking compartment of the same car and found three gentlemen in there. Two of them were grumbling over one of the rules of the road--a rule which forbade card-playing on the trains on Sunday. They had started an innocent game of high-low-jack and had been stopped. The Major was interested. He said to the third gentleman:
"Did you object to the game?"
"Not at all. I am a Yale professor and a religious man, but my prejudices are not extensive."
Then the Major said to the others:
"You are at perfect liberty to resume your game, gentlemen; no one here objects."
One of them declined the risk, but the other one said he would like to begin again if the Major would join him. So they spread an overcoat over their knees and the game proceeded. Pretty soon the parlour-car conductor arrived, and said, brusquely: